ocs88 Privacy Policy

1. Introduction and Scope of This Policy

This Privacy Policy ("Policy") is issued by ocs88 and applies to all users who access or use the ocs88 platform, including the website ocs88.one, mobile applications and other related services provided by us.

By registering an account, accessing the website or using any ocs88 service, you acknowledge that you have read, understood and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.

ocs88 operates under an international licence and complies with the data protection requirements set by that licensing body. Our services are offered only to individuals aged 21 and above.

2. Personal Information We Collect

In the course of managing your account and providing services to you, ocs88 collects several categories of personal information as follows:

Account Registration Information

• Full name as shown on your identity card (MyKad) or passport
• Date of birth for age verification purposes (21 years and above)
• An active email address
• A mobile number registered in Malaysia
• Account username and password

Financial and Transaction Information

• Bank account number for withdrawal and identity verification purposes
• Deposit and withdrawal records via Touch 'n Go eWallet, DuitNow, FPX Online Banking, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH)
• Transaction history within the account

Technical and Usage Information

• IP address of the device used
• Web browser type and operating system
• Login records and session activity
• Cookie data and related tracking technologies

Identity Verification Information (KYC)

• A copy of your MyKad or other valid identity document
• Supporting documents for residential address verification when required

3. Purposes for Processing Personal Information

ocs88 processes your personal information for lawful and specific purposes. The following are the main purposes for data processing:

• Identity and age verification during new account registration
• Processing deposits, withdrawals and managing financial transactions
• Providing slot games, live casino, sports betting and other games on the ocs88 platform
• Detecting and preventing fraud, money laundering and other unlawful activities
• Compliance with applicable legal and regulatory requirements
• Sending service communications including transaction notifications, bonuses and account updates
• Continuous improvement of the platform, user experience and customer support services
• Providing technical support and customer service via live chat and email
• Monitoring gambling behaviour for responsible gambling programme purposes

4. Disclosure of Information to Third Parties

ocs88 will only share or disclose your personal information to third parties in the following circumstances:

Authorised Service Providers

We work with trusted service providers to support platform operations, including payment processors, technology infrastructure providers and fraud prevention services. All these service providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify.

Legal and Regulatory Requirements

ocs88 may be required to disclose your personal information to the relevant authorities if ordered by a court, regulatory body or qualified law enforcement agency. In such situations, we will comply with the legal requirement while making reasonable efforts to notify you to the extent permitted.

Business Transfers

In the event of a merger, acquisition or sale of business assets, the personal information we hold may be transferred as part of those assets, subject to appropriate confidentiality conditions.

5. Cookies and Tracking Technologies

The ocs88 website uses cookies and similar tracking technologies to improve user experience, analyse website traffic and provide relevant content.

Types of Cookies We Use:

• Essential Cookies: Required for the basic functions of the platform such as login session verification and account security. These cookies cannot be disabled.
• Performance Cookies: Used to analyse how users interact with the platform for the purpose of improving user experience.
• Functional Cookies: Store user preferences such as preferred language and display settings.

You can manage or delete cookies through your web browser settings. However, please note that disabling certain cookies may affect the functionality of some parts of the ocs88 platform.

6. Data Storage and Cross-Border Data Transfers

Personal information collected by ocs88 is stored on secure servers. As ocs88 operates under an international licence, your data may be stored or processed outside Malaysia. In such situations, we ensure that a level of data protection comparable to this policy is maintained at all times.

Data retention periods are as follows: active account information is retained for the duration the account remains active and for a period after account closure in accordance with licensing requirements. Financial transaction records are retained in accordance with the minimum requirements set by the applicable international licensing requirements.

7. Your Rights Regarding Personal Information

As an ocs88 member, you have the following rights regarding the personal information we hold about you:

• Right of Access: You have the right to request a copy of the personal information we hold relating to your account.
• Right of Rectification: If any personal information we hold is inaccurate or out of date, you have the right to request that it be corrected.
• Right of Erasure: In certain circumstances, you may request that your personal information be deleted, subject to our legal obligations to retain certain records.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.
• Right to Restrict Processing: You may request that we limit how we process your personal information in certain circumstances.

To exercise any of the rights above, please contact the ocs88 support team via 24/7 live chat or by email at [email protected]. We will process your request within a reasonable time.

8. Information Security and Protection Measures

ocs88 implements various technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or unintended disclosure. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of stored data using industry standards
• Strict internal access controls based on the "need to know" principle
• Continuous security monitoring and periodic audits
• Data protection training for staff who handle personal information
• Clear security incident response procedures

While we take all reasonable steps to protect your information, no digital system can be guaranteed 100% secure. We strongly encourage members to also take their own protective measures, such as using a strong password and not sharing account details with any party.

9. Responsible Gambling and Data Monitoring

As part of ocs88's commitment to responsible gambling, we may process information about your gaming activity to identify patterns that indicate a risk of problem gambling. This data is used solely for member protection purposes and not for marketing.

In line with international licensing requirements, ocs88 retains gambling activity records to enable us to comply with Know Your Customer (KYC) and anti-money laundering requirements. These records also help us provide better support to members who may need assistance.

10. Changes to This Privacy Policy

ocs88 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to members via a notice displayed on the website or by email to the registered address.

The "Last Reviewed" date shown at the top of this page will be updated each time changes are made. We encourage you to review this Privacy Policy periodically to stay informed of how we handle your personal information.

Continued use of the ocs88 platform after changes take effect will be considered your acceptance of the updated terms. If you do not agree with any changes, please stop using the platform and contact our support team for next steps.

11. Contact Us Regarding Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal information, please contact the ocs88 Privacy and Compliance team:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the website
• Service Language: Malay and English

Our team will endeavour to respond to all privacy-related enquiries within a reasonable time. For formal data rights requests, please clearly state the type of request and include sufficient account details to allow us to verify your identity before processing the request.